Service Column
Creating an intuitive experience for users, whilst decreasing police workload
Take a given design for a service column at a police station and further develop it, specifically taking into account aesthetics and accesibility.
It is meant to be used for filling out relatively simple reports.
Automating simple procedures can reduce the workload for police officers.
RESEARCH
Process
During the research phase a market analysis and a functional analysis of the product were performed. The target group was analysed and visualised by creating various personas. Lastly, a design vision was formulated to give us guidelines for designing a service column that would meet the set requirements.
Accessibility
With a police station being a public place, wheelchair accessibility is very important. The takeaway from our research was to leave enough space below the screen for legs and wheels.
Ergonomics
The ergonomic measurements were chosen to suit a range as big as possible, using data from the DINED ergonomic database.
DESIGN
Prototyping
A big part of this project took place during COVID, which meant I had to get creative for the prototyping phase. I decided to learn how to use Augmented Reality in Product Design. This proved a useful tool to gain quick feedback on possible solutions.
Sustainability
To improve the products eco-impact, a Life Cycle Analysis was performed with the proposed components during the design phase. With this analysis, the eco-cost of each life cycle phase was calculated, after which the product was further optimised.
FINAL DESIGN
